Elevated Error Rates with PDF Generation

Incident Report for RevOps, Inc.

Resolved

The PDF generation service has been restored and is operating normally.

Posted Apr 26, 2024 - 21:13 UTC

Monitoring

Service capacity has been increased and processing times are returning to normal. We are continuing to monitor the service.

Posted Apr 26, 2024 - 20:45 UTC

Identified

We have narrowed down the issue to an upstream PDF processing provider and are working with the vendor to increase service capacity.

Posted Apr 26, 2024 - 19:59 UTC

Investigating

We are seeing elevated error rates with PDF generation and are investigating root cause.

Posted Apr 26, 2024 - 19:32 UTC

This incident affected: RevOps Console.