Resolved -
The PDF generation service has been restored and is operating normally.
Apr 26, 21:13 UTC
Monitoring -
Service capacity has been increased and processing times are returning to normal. We are continuing to monitor the service.
Apr 26, 20:45 UTC
Identified -
We have narrowed down the issue to an upstream PDF processing provider and are working with the vendor to increase service capacity.
Apr 26, 19:59 UTC
Investigating -
We are seeing elevated error rates with PDF generation and are investigating root cause.
Apr 26, 19:32 UTC